Bilingual (French / English) Training Coordinator – hybrid

OUR GOAL: 
Treat our consultants and clients the way we would like others to treat us!
 
Interested in joining our team? Check out the opportunity below and apply today!
  
As a Bilingual (French / English) Training Coordinator, you’ll play a pivotal role in enhancing dealership performance, ensuring compliance with training standards, and improving customer satisfaction through effective coordination and communication. 
 

• Core Hours: 8:00AM – 4:30PM EST (30 min lunch) or 8:00AM – 5:00PM EST (1 hr lunch). Monday – Friday
• Hybrid – 3 days in office – not set days in office
• Training – onsite 4-5 days a week, (around 2 weeks – training duration may vary on candidate)

 
Key Responsibilities
As a Bilingual Training Coordinator, you will:

• Serve as a liaison between the client and dealerships to ensure training processes and procedures are followed.
• Maintain regular contact with dealership personnel to assess needs and support training initiatives.
• Coordinate technical and retail training programs using the Product Service Training Catalogue, Retail Excellence Program and Pro Guidelines.
• Manage course scheduling, enrollment, and instructor coordination through the Centre of Learning platform.
• Respond to inquiries via 800 lines and email regarding training programs, guidelines, and substitutions/cancellations.
• Monitor and report on Minimum Training Standards (MTS) compliance using the Centre of Learning and various reporting tools.
• Finalize course rosters, send invitations, and ensure accurate attendance tracking and grading.
• Support internal enrollments for TAC, OEC, Field Service Engineers, and Brand Quality Managers.
• Develop and distribute Virtual Classroom Training (VCT) schedules for Toronto and Montreal, ensuring proper instructor allocation.
• Manage Hands-On and VCT top-ups by adding additional students based on enrollment needs.
• Enforce substitution and cancellation policies for hands-on and VCT courses, ensuring prerequisites are maintained.
• Monitor classroom and VCT space availability and proactively fill open seats.
• Oversee classroom attendance and grading, ensuring billing is submitted accurately and on time.
• Utilize SLAP mainframe systems to verify employment history, program enrollment, and dealership data.
• Confirm MTS compliance for Warranty Labour Rate applications for Mechanical and Body Shop departments.
• Support the maintenance and ongoing TAC Talk Attendance Report.

Performance Metrics

• Maintain 98% compliance with Minimum Training Standards across assigned dealerships.
• Ensure timely scheduling and finalization of courses with at least 30-60 days’ notice.
• Accurately manage course rosters, invitations, and attendance records.

 
Qualifications

• Bilingual proficiency in English and French.
• Minimum years of experience: 4 years preferable, but not required
• Customer service and scheduling experience
• Strong organizational and communication skills.
• Experience in training coordination or customer service preferred.
• Familiarity with automotive service environments is a plus.
• Proficiency in Microsoft Excel and digital learning platforms.

 
Tools & Systems You’ll Use

• Priority Task
• Tools/Systems
• Training Catalogue & Guidelines
• SLAP
• Dealer Inquiries
• GlobalConnect
• MTS Reporting
• Centre of Learning
• Monthly Needs Analysis
• Digital Dashboard
• Instructor Coordination
• Course Scheduling
• Centre of Learning Admin Tools
• Enrollment Management
• Draft Rosters, Invitations, Finalization
• Attendance & Grading
• Email/Phone Coordination

Reference: 1038769
 
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!  
  
Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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