Leading Indicators of Quality: Driving the Conversation & Managing Risk

Quality is not judged by defects alone. When you watch closely, you can identify, monitor and act on issues long before a defect appears. If you’ve ever hoped for a more proactive approach to quality, this session is the one for you! Leading indicators of quality abound if you are willing to look for and track them. In this session we’ll discuss options for getting out ahead of quality – what factors might you chose to track, how you can make the indicators visible to those who care and how can you connect the indicators to metrics that you already measure on your teams? You’ll leave this session prepared to jump start the quality conversation and ready to track leading indicators of your own choosing. You’ll be ready to tell the quality story in your organization so that associates and leaders alike can understand the current state of quality and act to improve it.

3 learning points

Defect counts are trailing, not leading, indicators of quality. Making leading indicators of quality visible allows common understanding and action. Connecting leading indicators to metrics is an art, not a science, but it provides value to the whole organization. Bios

Dana Dietz, CTFL works in Columbus Ohio in Nationwide’s Application Development Center as an IT Analysis Manager focused on software quality assurance. She leads requirements analysts and test engineers, ensuring capability uplift and consistent approaches in a highly matrixed environment. She is passionate about education, experience and exposure as drivers of continuous improvement. Dana’s background is in product management and requirements analysis having worked over 15 years in IT developing software for insurance, financial services and not-for-profit institutions.

Sorroya Carder, CSQA, PMP is a Software Quality Assurance manager and has had twelve years experience in managing software lifecycle, focusing on technical software requirements gathering and facilitation, as well as QA/Process implementation for large strategic projects. She is part of Nationwide Insurance’s Application Development Center (ADC) with immediate strategic focus on highest quality delivery through Agile tenants and best practices as it applies to new technology domains.

Standing Agenda:

Lunch Sponsored

11:30am – noon – Gather to chat, network and eat lunch noon – 12:45pm – Presentation and Q&A