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Conflict Resolution – Tips for Talking in Teams
Presented by Buffy D’Amico

In the bestselling book “How to Win Friends and Influence People”, Dale Carnegie states the only way to get the best of an argument is to avoid it.

I respectfully disagree.

The biggest variable to the success of a project is the people involved. Interpersonal conflicts are detrimental to your team’s morale and results. Unmanaged conflict leads to reduced levels of teamwork and cooperation, diminished team commitment and lower levels of quality and productivity. Dealing effectively with disagreements is a useful way to bring important issues to light, open the lines of communication and strengthen relationships. This session will give you the talking tools to deal with conflict as it happens and be more likely to come to a consensus about the resolution.

Buffy D’Amico
Buffy is an IT professional with over 20 years of experience in large corporations around Columbus. She holds degrees from both Otterbein University majoring Communication and DeVry University majoring in Information Technology. Buffy’s Communication degree had a specialization in persuasion. She has been a collegiate speech judge for 20 years continues to study the ability to influence behavior. Buffy also enjoys merging her communication and technical skills by giving back to the community. She is the webmaster for Gahanna Kiwanis and the GETDOT Columbus Web Communications Chair where she handles marketing, social media and website communication.