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Revel IT

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A full time role is available with our Cincinnati, Ohio client for an IT Service / Field Engineer who will be responsible for help desk-related activities. Responds to incoming support calls and emails, opens, works on and closes help desk tickets.
Our ideal candidate will have server administration, Microsoft 365 management, Windows Desktop and help desk experience.

**90% remote / 10% onsite**

  • Experience working with a Managed Services Provider will put you at the top of our candidate list.
  • Possess excellent interpersonal skills, exemplary problem solving and customer service aptitude, the ability to manage multiple tasks and work tickets coincidentally, the self-discipline to complete tasks independent of management oversight, and will embrace the image that is required of our client.
  • Experience as an IT Support Technician, Help Desk Technician, Information Technology Specialist, Help Desk Analyst, IT Support Engineer, Senior IT Support Technician or Level III Support Technician is helpful. 


  • Tier II or III Help Desk experience
  • Customer Service experience
  • Bachelor of Science in Information Technology preferred
  • CompTIA A+
  • CompTIA Network+ (or equivalent)
  • CompTIA Security+ (or equivalent)
  • MTA – Operating System Fundamentals (or equivalent)
  • MTA – Networking Fundamentals (or equivalent)
  • MTA Security Fundamentals (or equivalent)
  • MCSA: Windows Server 2012/2016 (or equivalent)
  • MCSE: Core Infrastructure (or equivalent)
  • 3+ Years of technical support experience
  • Experience resolving desktop/laptop issues
  • Experience resolving advanced network issues
  • Experience with Windows 10 and MacOS
  • Experience with Windows Server 2012/2016/2019
  • Comfortable interacting with customers
  • Ability to work independently and/or remotely
  • Ability to work on multiple tasks simultaneously
  • Excellent listening and communication (both verbal and written) skills
  • Valid driver’s license
  • Reliable and insured transportation
  • Pass a criminal background check


  • Mobile Device Support
  • Desktop/Laptop Support
  • Install/Configure/Troubleshoot Windows 10 and MacOS
  • Migrate User Data
  • Install/Configure/Troubleshoot Windows Server 2012/2016/2019
  • Perform Server Migrations
  • Install/Configure/Troubleshoot Server Virtualization
  • Configure/Troubleshoot Microsoft 365 Tenants
  • Troubleshoot/Remediate Hardware Issues
  • Troubleshoot/Remediate Software Issues
  • Advanced Network Support
  • Advanced Wireless Support
  • Troubleshoot/Resolve Network and Wireless Issues
  • Monitor/Diagnose/Remediate High Priority Alerts
  • Backup and Disaster Recovery Support
  • Setup Devices (i.e., Workstations, Printers, Mobile Devices, etc.) on Network
  • User/Access Provisioning Management
  • Audit Customer Networks
  • Provide and Maintain Client Infrastructure Documentation 

Reference:  879433

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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