Revel IT

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Our Dublin, Ohio client has a contract opportunity for an End User Systems Engineer who will be responsible for planning, designing, and supporting end-user IT infrastructure in support of technology advances within the company.
End User Systems Engineer
Job Description:

  • This role supports the Apple devices and software in our environment, including iPads, iPhones, MacBook’s, iMacs, iPods, JAMF, and Certificate management.
  • Support for additional Windows and other devices will be a secondary duty and included to support the team.
  • Supported areas include, but are not limited to, associates and employees for Stores, Distribution Centers (DC) and the General Office (GO).

Essential Duties and Responsibilities:

  • Recommends, designs, and implements end-user Apple solutions within the Stores, Corporate HQ, and Distribution Center environment.
  • Manages our Apple solutions including patching, upgrades, software installs, MDM, and refresh projects.
  • Administration and access management for Apple software products.
  • Works with third party vendors and partners to ensure timely solutions are designed and implemented in accordance to industry best practices.
  • Works directly with associates at multiple levels in the company to gather end-user requirements.
  • Works with Store Operations to plan, design and implement end-user solutions within stores.
  • Provides second and third level support as needed by resolving escalated incidents in accordance with company SLAs.
  • Creates Knowledge Base documentation including troubleshooting documents, process flow diagrams and work instructions.
  • Participates in meetings to improve monitoring capabilities, participates in quality control measures, and assists with metrics preparation and analysis.
  • Works with Tech Services and Application teams to design and implement print solutions.
  • Recommends improvements in processes and procedures to improve end-user satisfaction.
  • Provides project plans for review and measures project performance.

Knowledge, Skills and Abilities:

  • Bachelor’s Degree in Information Technology or equivalent experience required.
  • Knowledge of JAMF and other desktop and end point management, deployment, and patching systems, including Microsoft Endpoint Configuration Manager (MECM) and SOTI.
  • Working knowledge of current iOS and macOS.
  • Experience and working knowledge of troubleshooting Apple devices including iPods, iPads, iPhones, MacBook, and iMac devices.
  • Ability to manage patching, updates, and app deployment across Apple devices.
  • Excellent verbal and written communication skills required.
  • Prior experience working with a ticketing system preferred.
  • Design and implementation experience preferred.
  • Demonstrated working knowledge of Point of Sale, network, systems and/or desktop computer devices preferred.
  • Excellent analytical troubleshooting capabilities and detail oriented preferred.
  • Excellent interpersonal, organizational, and verbal and written communication skills required. Comfortable working with end users and senior leadership.
  • Provides 24/7 on-call support as needed.
  • Minimum 5 years of IT experience, 3 years of systems planning, design and implementation preferred.

Reference: 890735

Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

  • In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
  • 5-year client retention: 99%
  • No. 1 supplier with customers: 53%
  • Top 3 supplier with customers: 77%
  • Consultant retention: 94%

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


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